Stage 4 restrictions in accordance with the Victorian Government mandated lock down will end at 11:59am on 17 February.
This means you’ll see Watergardens return to its normal COVIDSafe practices.
Some government mandated restrictions will continue to apply, including face masks, which continue to be required to be worn inside at all times and outdoors when one cannot maintain social distancing (unless one of the usual lawful exemptions applies).
We have implemented a number of measures that assist us and our community in adhering to this directive including:
For more details on the current COVID-19 situation in Victoria, please visit: Department of Health and Human Services Victoria | Coronavirus (COVID-19) (dhhs.vic.gov.au)
The health and wellbeing of our entire community is our overriding objective and something we take very seriously. For more details on what Watergardens is doing to help keep you and your loved ones safe during this time, please read the information below.
The Victorian Department of Human and Health Services (DHHS) have announced that an individual who recently tested positive to COVID-19 visited Off Ya Tree at Watergardens between 1:00pm and 1:52pm on Saturday 6 February. At this stage, it appears that no other Watergardens retailers were visited by this individual.
DHHS has identified this situation as a Tier 1 exposure site, and requests all those that visited this location during this time to immediately isolate, get a COVID-19 test, and remain isolated for 14 days.
On receiving the notification, Off Ya Tree has made the decision to temporarily close their store until further notice in order to undertake a deep clean of the space with high-grade disinfectant. This clean will be taken on top of our already robust centre cleaning procedures, which adhere to the guidelines set by the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles.
DHHS and Off Ya Tree will be taking steps to understand who may have been in recent contact with the person who tested positive, and we understand they will be making direct contact with those identified.
Please visit the DHHS COVID-19 website for more information: Department of Health and Human Services Victoria | Case locations and outbreaks (dhhs.vic.gov.au).
The health and wellbeing of our entire community remains our top priority and something we take very seriously. Watergardens continues to carry out a robust range of measures designed to help stop the spread of COVID-19 within the centre. A full list of these measures can be found below.
Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Watergardens. These include:
While visiting Watergardens, we ask that you continue to play your role in keeping our community safe. This means:
We ask for your support in ensuring Watergardens continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. For more information on things you should consider to ensure a safe and pleasant shopping experience at Watergardens, click here.
To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit DHHS (Department of Health and Human Services) website at www.dhhs.vic.gov.au/coronavirus.
If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:
To help keep our entire community safe, please be sure to bring an appropriate face mask with you when you next visit Watergardens.
Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.
We have implemented a number of measures that assist us and our community in adhering to this directive, including:
Where to buy a face mask at Watergardens
The retailers listed below stock face masks, however please note stock availability is not guaranteed due to the current high demand. We recommend contacting the store before you visit to check whether they have face masks in stock.
We’re pleased to be able to welcome specially selected Social Distancing Ambassadors to Watergardens. These Ambassadors will roam our malls and provide a reminder of the need to keep a 1.5 metre distance from others.
Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls.
Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.
While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Watergardens trading hours are as follows:
Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm
Although many of our retailers are permitted to trade, some may have chosen to temporarily close or otherwise reduce their hours while under government restrictions. We encourage you to review our directory https://watergardens.qicgre.com/Directory for the most recent information on individual retailers’ trading hours.