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Coronavirus Update
Changes to Watergardens in accordance with the Victorian Government’s mandates.
Published 24 June

The Victorian Government has announced the further easing of restrictions in Metropolitan Melbourne from 11:59pm on Thursday 24 June.

While you will see some changes the next time you visit us at Watergardens, some restrictions will remain in place:

  • Masks must continue to be worn at all times in indoor settings (unless one of the usual lawful exemptions applies).
  • Gyms continue to be subject to the one person per four square metres rule, up to a maximum limit of 300 people per indoor space. Group classes indoors are limited to 50 people.
  • Cinema capacity can increase to 75% capacity up to a maximum of 300 people per venue. There are no longer caps on group sizes.
  • Other non-seated indoor entertainment venues can welcome up to 300 people per space, subject to the one person per four square metres rule. There are no longer caps on group sizes.
  • Hospitality venues which are less than 600sqm in size can welcome the lower of either one person per two square metres, or 150 patrons, provided they have a COVID Check-In Marshal.
  • All other hospitality venues, including restaurants and cafes, can welcome up to 300 people per venue, with no caps on group sizes. The one person per four square metres rule continues to apply.
  • Food courts are not subject to a venue cap, however the one person per four square metres rule will apply.
  • The one person per four square metres rule continues to apply in all retail settings.

For more details on the current COVID-19 situation in Victoria, please visit: https://www.coronavirus.vic.gov.au/.

The health and wellbeing of our entire community is our overriding objective and something we take very seriously. For more details on what Watergardens is doing to help keep you and your loved ones safe during this time, please read the information below.

We thank our community for their ongoing cooperation in wearing masks and using the QR sign-in codes and ask for your continued support during this time.

 

Mandatory face masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

• You are under 12
• You have a medical condition that prohibits the wearing of a face mask
• It’s not practical
• For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Watergardens. You can purchase face masks at Chemist Warehouse, Priceline Pharmacy, Terry White Chemmart and other stores at Watergardens.

We also ask for your continued support in making sure Watergardens continues to be a place of kindness and compassion for all our customers and staff throughout this time.

Checking in when you visit

If you choose to visit us during this time, please make sure you check in when you get to Watergardens and at each of the stores you visit.  Point the camera on your phone or personal device at the QR code on the poster and wait for the prompts.

Your check-in details will only be used or shared for contact tracing purposes. Your personal info can only be used by health authorities to help with an outbreak of COVID. If there’s no outbreak at a venue you’ve been to, your check-in details will be deleted after 28 days. Your details won’t be used for marketing or other purposes.

 

Keeping you safe at Watergardens

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Watergardens. These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.

  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.

  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.

  • Continuation of our Order and Collect service, allowing you to order from your preferred Watergardens stores and have your order delivered directly to your car. Find out more here.

 

How you can help

While visiting Watergardens, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.

  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.

  • Adhere to capacity guidelines – Please adhere to retailer maximum capacity numbers which are outlined at their store entrance. Customers are allowed in our Food Court, whilst still adhering to the 1.5 metres distance rule.

  • Plan your visit - due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit. 

We ask for your support in ensuring Watergardens continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. For more information on things you should consider to ensure a safe and pleasant shopping experience at Watergardens, click here.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit DHHS (Department of Health and Human Services) website at www.dhhs.vic.gov.au/coronavirus. 

 

Watergardens Social Distancing Ambassadors

We’re pleased to be able to welcome specially selected Social Distancing Ambassadors to Watergardens. These Ambassadors will roam our malls and provide a reminder of the need to keep a 1.5 metre distance from others.

Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls. 

Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.

 

Centre Trading Hours

While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Watergardens trading hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

Although many of our retailers are permitted to trade, some may have chosen to temporarily close or otherwise reduce their hours while under government restrictions. We encourage you to review our directory https://watergardens.qicgre.com/Directory for the most recent information on individual retailers’ trading hours.

 We will continue to provide updates in real time as they evolve.