Coronavirus Update
Changes to Watergardens in accordance with the Australian Government directive.
Published 15 March

As we continue to adapt to COVID-19 and our rapidly changing reality, we remain committed to keeping our community informed and continuing to provide a safe environment.

TRADING HOURS:
In response to the evolving circumstances, we have reverted our opening hours back to normal. This change will ensure we are best supporting the needs of our customers and retailers at Watergardens. From Monday 25th May, we’ll be open: 

Monday: 9am - 5:30pm
Tuesday: 9am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 9am - 9pm
Friday: 9am - 9pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm

Whilst our centre hours have returned to normal, it is recommended to contact individual retailers for store specific trading hours before visiting while we all navigate through coronavirus together.

CUSTOMER SERVICE DESK:
With primary consideration for the health and wellbeing of our entire community, we have temporarily reduce the hours of our Customer Service desk located near Big W. 

You can visit staff:
10am - 5pm Monday to Wednesday
10am - 9pm Thursday & Friday
10am - 5pm Saturday & Sunday

We are still here to help, click here for more information on services, equipment hire, gift card purchases & retailer details.

STORE RESTRICTIONS:
In accordance with the Australian Government directive issued on 24 March 2020, we have temporarily closed gyms, cinemas, entertainment venues, kids’ play areas and common food court areas at Watergardens. See below store updates and for other restrictions on stores and services in real time.

Keeping you safe as we navigate coronavirus together.

At Watergardens, we have strengthened our already stringent cleaning processes by placing a heightened focus on sanitising high-touch points with high-grade disinfectant as well as increasing the number of cleaning rotations each day. We have positioned hand sanitation stations at key points throughout the centre, including entries, amenities corridors, our Customer Service Desk, Centre Management Office for our entire community to access. We have placed Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of Covid-19. We have also rolled out public hygiene advertisements across the centre to reinforce preventative measures that each of us should adopt.

To protect yourself and those around you, we ask every member of our community to adopt safe physical distancing measures while visiting the centre. This includes avoiding crowded areas and maintaining adequate space of at least two metres between yourself and others when queuing or moving through the centre.

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to keep our shared environments clean and safe while keeping our team members up to date with new information and advice from the relevant authorities. 

We are closely monitoring public health updates and prepared to act quickly should advice change. It goes without saying that our community’s health and wellbeing comes first.

We ask for your support in making sure Watergardens continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. We also encourage all customers commit to social distancing whilst visiting.

As an essential service provider, Watergardens remains otherwise open and trading, with significantly enhanced measures in place to stop the spread of the virus within our centre. We will continue to provide updates on store changes in real time. A full list of store updates is available below.

Considering a visit to Watergardens? Before you visit, we have put together a list of things you should consider, to ensure a safe and pleasant shopping experience. Click here to read more.

Store Updates

Majors:

  • Woolworths from Tuesday 17th March open exclusively for the elderly and those with a disability to shop from 7am to 8am, where permitted*. Access to the store prior to this time will require a relevant Government issued concession card*. Open to all customers from 8am until 10pm.
  • Hoyts Cinema closed until further notice, Candy Bar available on Ubereats.
  • Target: open 9am-6pm Saturday to Wednesday and 9am-8pm Thursday & Friday.
  • Big W: open 9am-7pm Sunday to Wednesday, 9am-9pm Thursday & Friday and 8:30am-7pm Saturday.

Restaurants & cafes:

As of 1 June, restaurants & cafes can now offer dine-in services for to up to 20 patrons. Food court seating areas are to remain closed and as such those food retailers located within our food court, remain open for takeaway or delivery only. Click here to read more. 

  • The Cupcake Queens closed until further notice.
  • Watergardens Hotel closed until further notice.

Beauty Services:

As of 1 June, beauty services will start to reopen by appointment only. This means walk-ins will not be accommodated. For this reason, it may take longer for some beauty services to reopen than others. Click here to read more.

  • Beauty On Earth closed until further notice.
  • Ottoman3 closed until 8 June 2020.

Stores:

  • Helloworld open 10am until 4pm weekdays, closed on weekends.
  • JB HI-FI: Opening 10am Monday to Saturday, opening 11am on Sundays.
  • Katies closed until further notice.
  • Library (Sydenham) closed until further notice.
  • Priceline open 9am-5:30pm weekdays, Saturday 9am-5pm & Sunday 10am-5pm.
  • Optus closing at 5pm daily. 
  • Rebel Sport from 29 March 2020, open 11am until 5pm.
  • Salt & Pepper open reduced hours.
  • Star Car Wash open 10am-3pm daily. 
  • Telstra open 9am-5pm daily and Sundays 10am-3pm.
  • Vodafone open 10am until 5pm daily. 

Gyms:

  • Anytime Fitness, F45 and Goodlife Health Club are closed until further notice.

 We will continue to provide updates on store changes as they evolve.