Centre Services
Access and Services for People with Disabilities
For ease of access you'll find disabled parking spaces located at each of the centre's main carpark entries, and there are several lifts and travelators located throughout the centre assist with movement between levels. Restrooms are conveniently located near the lifts.
Wheelchair and Electric Scooter hire

Mobility equipment, including wheelchairs and motorised scooters, can be borrowed from Watergardens.

Equipment can be borrowed from the Customer Service Desk during staffed hours. To ensure the sanitisation and safe handling of hire equipment, bookings are essential with a minimum of 48 hour notice, please call (03) 9361 5511.

Upon arrival at the centre, visit the the Customer Service Desk and provide proof of identity to collect your scooter or wheelchair. If you require assistance with an escort to or from your car please contact our staff to arrange. 

We have a number of elevators throughout the centre to make your visit as smooth as possible.
Parent's Rooms
Visiting with children? Our well-equipped parenting rooms provide a clean and private area where the whole family is welcome. 

Nursing mothers will find private feeding areas, along with comfortable armchair seating and padded change tables. 

We have dedicated parents facilities across three convenient locations in the centre, in the Food Court, The Marketplace and near Big W. 

Parents Rooms contain microwaves for warming up milk/formula.